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The people in our business operate as harmoniously as I know they can.
Given the opportunity, we would enthusiastically hire every team member again.
We have a current accountability chart that each team member has seen in the last 90 days.
The leadership team members have at least one leading and one lagging metric that they are responsible for each quarter.
The leadership team is consistently looking for and building relationships with talented people outside the company (even when there are no openings).
When hiring for new positions, we employ a structured interview process to select the correct candidate.
We measure Productivity Per Team Member (PPT) and have a plan to double it over a 5-10 year period.
Our company follows a set of clearly-defined, written, posted and continually reinforced Core Values.
Our company's Core Purpose ('Why do we exist') is clearly defined.
The people in our business operate as productively as I know they can.

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Each of our team members can articulate the company's long-term goal.
We have a visual dashboard of Key Performance Indicators (KPIs) that accurately measure our value from the client's perspective.
Our managers can clearly articulate our company's strategy in a single sentence.
The senior leadership team sets aside a minimum of 1/2 day per month for strategic thinking meetings.
We have a single, clear and consistently-tracked metric that represents the 'economic engine' of our business.
We have identified specific, measurable variables that influence company growth.
Our executives, managers and supervisors consistently take time to review company progress toward quarterly and annual objectives.
We have a clear understanding of what motivates our clients to do business with us.
If we allowed our clients to pay what they feel our products/services were worth, they would pay 100% of our invoices every time.
We have a clear, unique and measurable Brand Promise (competitive advantage/value proposition) that meets our core client's needs.

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We are making progress toward the company's goals, and rarely spend time "putting out fires".
We have Key Performance Indicators (KPIs) which are used effectively to track team member progress and ensure alignment with established priorities.
We have a designated 'situation room' or area where meetings are held and KPIs and priorities are displayed.
I'm confident that each team member can clearly articulate our top three quarterly priorities and their role in attaining them.
We consistently receive feedback from our clients on how we are doing and what they have heard about our competitors.
We assign team members to tasks established during meetings and review the status of each during the following meeting.
We have regularly-scheduled meetings to align activities with company priorities and identify and solve miscommunications.
Our company has at least three leading and three lagging KPIs that support our quarterly priorities.
We have an effective process for team members to offer suggestions and feedback, in order to elevate our culture.
We have clearly-defined metrics assigned to each priority in our plan, which are regularly updated and visually displayed.

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We qualify our client's credit worthiness to prevent them from using us as a bank.
We consistently review 12 month cash flow projections with our financial team.
We have a solid understanding of how much revenue each team member generates.
We have an accurate understanding of how much it costs to acquire a new client.
We have an accurate understanding of the average lifetime value of each client.
We regularly pursue ideas for reducing our cash conversion cycle.
We have effective accounts payable and accounts receivable policies.
We have a clear understanding of how to efficiently manage inventory and accounts receivables to minimize our cash conversion cycle.
We have a solid understanding of the cost of each team member.
Our financial statements are accurate and timely

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